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Privacy policy

Effective for all Noorzy delivery partners. Last updated 1 August 2026.

1. Information we collect

We collect only what is required to operate the Noorzy delivery network, verify your identity and pay you accurately.

2. Account information

  • Name, date of birth, gender, mobile number, WhatsApp number and email address.
  • Residential address, area, city, state and PIN code.
  • Vehicle type, brand, model, registration number and insurance details.
  • Identity documents: Driving Licence, Aadhaar card, and optionally your vehicle RC and profile photo.

3. Location data

We collect your precise device location when you are online and while you have an active delivery.

During an active delivery, Noorzy may continue collecting your location when the Noorzy Partner app is minimized or when your device screen is turned off. This background location tracking is used to:

  • assign and manage nearby delivery orders;
  • provide live delivery tracking to the customer during an active delivery;
  • help the restaurant and Noorzy coordinate the delivery;
  • calculate distance-based delivery earnings.

Location tracking is limited to the active delivery period and stops when you go offline, the delivery is completed, or the delivery is cancelled according to the applicable delivery workflow.

We do not continuously collect your location when you are not participating in an active delivery.

4. Payments and financial data

  • Bank account holder name, bank name, account number, IFSC code and optional UPI ID, used solely for weekly payouts.
  • Wallet balances, earnings, payout references (UTR) and cash-collection adjustments.
  • We never store full card details. Customer payments are processed by our PCI-DSS compliant payment partner.

5. Notifications

We store device push tokens so we can alert you about new orders, wallet credits, payouts and verification updates. You can control alert types from Profile → Notification preferences.

6. Device information

We record device model, operating system, app version and diagnostic logs to detect crashes, prevent fraud and improve app performance.

7. Data security

  • All data is transmitted over encrypted HTTPS connections.
  • Documents are stored in a private storage bucket and are accessible only to our verification team through short-lived signed links.
  • Database access is protected by row-level security so no partner can read another partner's records.
  • Administrative and financial operations are restricted to authorised staff roles.

8. Data sharing

  • Customers see your first name, photo, vehicle details and live location only during an active delivery.
  • Restaurants see your name and contact number for the order being picked up.
  • Payment and payout details are shared with our banking and payment partners strictly to process transactions.
  • We disclose data to law enforcement only when legally required.
  • We never sell your personal data.

9. Your rights

  • Access and correct your personal details from the Profile tab.
  • Request a copy of the data we hold about you.
  • Request account deletion, processed after your wallet balance is settled.
  • Withdraw notification consent at any time.

10. Contact us

Questions about this policy? Email noorzyapp@gmail.com or call +91 63024 75342 between 9:00 AM and 9:00 PM, any day of the week.