Privacy Policy

Information We Collect

Noorzy may collect the information you provide, including your name, mobile phone number, email address where provided, customer profile information and saved delivery addresses.

We may use your current or selected delivery location when needed for restaurant discovery, distance information, delivery eligibility and order delivery. We also process order information, including the restaurant, items, order amount, order status, delivery information and order history.

We process payment-related information and transaction metadata needed to process and record payments, ratings and reviews you submit, notification and device information needed for order-related notifications, and basic device, app and usage information needed for security, reliability, troubleshooting and service improvement. We may also use information needed to prevent fraud, misuse and unauthorised activity.

Location Information

Noorzy uses location and address information to determine eligible nearby restaurants, calculate or display relevant distance information, support delivery and provide other location-related features available in the Customer App.

The app may use your selected or saved delivery address and, where it requests device location permission, your device's location for relevant location-based functionality. During an active delivery, the app may display the assigned delivery partner's live location so you can track your order.

Customer location is used only for functionality supported by the current app. Noorzy does not use the Customer App to continuously track your location in the background.

How We Use Your Information

• Create and manage customer accounts.
• Process and fulfil food orders.
• Connect customers with restaurant and delivery partners.
• Show nearby or eligible restaurants and provide delivery tracking.
• Send order and status notifications.
• Process payments through payment service providers.
• Provide customer support and manage ratings and reviews.
• Prevent fraud, security threats and misuse.
• Meet legal and regulatory requirements and improve Noorzy services.

Who We Share Information With

Noorzy shares information only as necessary with:

• Restaurant partners, to prepare and fulfil your order.
• Delivery partners, to pick up and deliver your order.
• Payment service providers and gateways, to process payments and related transactions.
• Technology, hosting and other service providers used to operate Noorzy, where applicable.
• Government bodies, regulators, law enforcement or other authorities where legally required.

Noorzy does not sell customer personal information.

Data Security

Noorzy uses reasonable technical and organisational safeguards designed to protect personal information, including access controls and encryption in transit where applicable. No method of storage or transmission can be guaranteed to be completely secure.

Payment providers process payment credentials. Noorzy does not store raw or full card details.

Data Retention

Noorzy retains information for as long as reasonably necessary to provide the service, maintain account and order records, resolve disputes, prevent fraud, meet legal, tax and accounting requirements, and protect legitimate business interests.

When information is no longer required, Noorzy may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

User Rights

You can:

• Access and update your profile at any time.
• Update your saved delivery addresses.
• Request access to or correction of your personal information, where applicable.
• Request deletion of your account, subject to applicable retention requirements.
• Manage notification permissions through your device settings.
• Contact Noorzy with privacy questions.

Contact Information

Questions, privacy requests and account-deletion requests can be sent to noorzyapp@gmail.com or +91 63024 75342.